We're looking for an Administrative Assistant to join our Lettings & Allocations team.

This is a varied, part-time role (19 hours a week) where you'll support customers throughout their housing journey. You'll play an important part in making sure our homes are let quickly and that every customer receives a positive experience.

You'll provide advice and guidance to customers, respond to enquiries and help people access suitable housing opportunities. You'll also support the lettings, allocations, transfers and end-of-contract process, making sure everything runs smoothly and customer records are kept accurate and up to date.

Working closely with colleagues and partner organisations, you'll help make housing moves as smooth as possible. Some conversations will be sensitive, so you'll need to communicate with empathy, professionalism and a solution-focused approach while always putting the customer first.

We're looking for someone who enjoys helping people, is organised and can manage a busy workload, has good IT skills and enjoys working as part of a team. Experience in housing is an advantage, but it's not essential. If you've worked in a customer-focused or administrative role and have transferable skills, we'd love to hear from you.

19 hours per week, with flexible working across three days. You'll work Wednesday, Thursday and one other negotiable day.

Salary: £13,700 per year

Closing Date: Wednesday 19th August

Interview: Friday 4th September

If you're looking for a role where you can make a real difference every day, we'd love to hear from you.